Customer Privacy Notice

CUSTOMER PRIVACY NOTICE for Arctic Cabins Ltd trading as Hydropool Midlands

Customer Privacy Notice
What this Notice covers
Arctic Cabins Ltd t/a Hydropool Midlands are committed to protecting the privacy and security of your personal

This Privacy Notice describes how we collect and use personal information about you.
This notice does not form part of any agreement or contract and may be updated at any time.
Identity of the data controller The data controller is the business which captures the data from
individuals and/ or decides how it is to be used and processed. For your customer and employees,
you will be the data controller.
We are a data controller for any personal information that you provide to us. This means that we
are responsible for determining how information relating to you is used, stored and shared.

Categories of personal data we process
We will collect, store, and use the following categories of personal information about you:

  •  Your full name
  • Your address
  • Your contact details such as phone numbers and email addresses
  • Your employment status, salary and homeowner status

Sources of personal data
We collect personal information relating to you directly from you. 
Our lawful bases for processing your data  
We will use your personal information in the following circumstances:
  • Where we need to perform the contract we have entered into with you
  • Where it is necessary for our legitimate interests or those of a third party and your interests
and fundamental rights do not override those interests
  • To comply with relevant legislation and regulations
Our purposes for processing your data
  • Performing the contract that we have entered in to with you by providing you with the
products and services that you have ordered
  • To provide you with a quote and the details of all available payment methods when you
have shown an interest in our products and services

  • To issue marketing material to you about the products and services we offer
  • To process a finance application for you

Sensitive Personal Data
There may be instances where it is necessary for you to share information with us containing special
categories of personal information or ‘sensitive personal data’. This relates to things such as details
of medical conditions which you may need to share with us so we are able to meet your specific
requirements when providing our goods and services.
Due to the sensitive nature of this information, we will only take it from you if you have given us
your explicit consent and it is necessary for us to do so. We will also inform you of what we will do
with this information and who we will share it with.

Use of Cookies
If you visit our website, we may use cookies where appropriate to gather information about your
computer and your general interests to enable us to improve our website and target marketing
Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as
they contain no personal information.

Who has access to your data
We may share your personal information with third parties where required by law, where it is
necessary to administer the contract we have entered in to you with you, or where we have another
legitimate interest in doing so.
Recipients of your data may include third-party service providers, other related business entities, a
regulator, or to otherwise comply with the law.
If you choose to fund your purchase with us using one of the finance products we offer to our
customers as a credit broker on behalf of lenders, we will share your data with the relevant lender
so they are able to process your finance application.
Where we do so, we will require third parties to respect the security of your data and to treat it in
accordance with the law.

Security of your data
We have put in place appropriate security measures to prevent your personal information from
being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition,
we limit access to your personal information to those employees, agents, contractors and other third
parties who have a business need to know.
We have put in place procedures to deal with any suspected data security breach and will notify you
and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data
We will only retain your personal information for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal or contractual requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature,
and sensitivity of the personal information, the potential risk of harm from unauthorised use or
disclosure of your personal information, the purposes for which we process your personal
information and whether we can achieve those purposes through other means, and any applicable
legal or contractual requirements.

Your rights
You have the right to:
  • Request access to, and a copy of, your personal information that we hold.
  • Request correction of the personal information that we hold about you if you believe it is
incomplete or inaccurate
  • Request erasure of your personal information in specific circumstances, such as; if our
processing of your personal information is based upon legitimate interests and you believe
it is no longer necessary; or if you believe we have processed your personal data unlawfully
or not for the purposes which it was intended.
  • Object to processing of your personal information where we are relying on a legitimate
interest (or those of a third party) and there is something about your particular situation
which makes you want to object to processing on this ground.
  • Request to restrict the processing of your personal information in specific circumstances,
such as; you have requested that your personal information is corrected and want to
restrict processing whilst we correct it; where you believe our processing is unlawful but do
not want us to erase your personal information; where we no longer need to store your
personal information but you require us to do so to enable you to exercise or defend a
legal claim.
  • Data Portability in particular circumstances meaning that you can request for your
personal information to be securely moved, copied or transferred from our IT environment
to another. This only applies if our lawful basis for processing your data is consent or
performance of a contract, and we are processing your data by automated means.
If you believe we have not complied with your rights, you can complain to the Information
Commissioner by visiting their website

Automated decision-making & Profiling
We do not conduct any automated decision-making or profiling activities whilst processing your
personal information.

Changes to this Privacy Notice
The Company reserves the right to update this privacy notice at any time. You can request the most
up to date version from us at any time by contacting us on the contact details below.
Contacting us

Please do not hesitate to contact us regarding any matter relating to this Privacy notice via email
to or in writing to Hewlett House, Soloman Road, Cossall Industrial Estate, Ilkeston, DE7 5UA

Energy Efficient

  • NASA inspired insulation keeps heat inside the tub
  • Hydropool are ranked in the top 3 spa manufacturers in the world for energy efficiency
  • Insulating hard cover locks heat in and keeps cold out
  • Hydropool Evergreen pumps are engineered to produce high flow rates with low energy output.

Made in Canada

  • Hydropool have been making Hot Tubs & Swim Spas for 40 years
  • Engineered for -40°c Canadian winters
  • Designed with physiotherapists & sports professionals
  • Manufactured by Hydropool in Canada

Exclusive Wellness Programs

Our Guarantee

No quibble guarantee – 10 Years on Hot Tub structure (cabinet and frame), 5 Years on hot tub shell, 3 Years on hot tub components.

Build Quality

Build Quality

35 Years Hot Tub & Swim Spa experience. Over-engineered for the UK as they’re designed to withstand extreme arctic temperatures yet retain their heat.

Easy Drain

Easy Drain

Easy drain system using shut off valve, built in drain pipe, and floor vacuum system – no need for an external sump pump to drain hot tub.

Designed with athletes & Professionals

Designed with athletes & Professionals

To provide real hydrotherapy and massage to help alleviate a wide range of ailments.

Zone Therapy

Zone Therapy

A timed sequence using multiple hot tub zones to maximise the effect of each hydrotherapy programme.

Visit Our Showroom

Visit our large indoor hot tub showroom (newly renovated!) and find the perfect hot tub for you. We are hot tub & swim spa specialists, with the largest swim spa showroom in the Midlands which opened in January 2020. We design & build bespoke pool rooms with our sister company, Cabin Master. You can also buy hot tub chemicals here at our Nottingham hot tub showroom.

Please call to book your showroom visit- 0115 932 8888