FAQ’s

Q: What is the difference between HP Self-Clean, and HP Serenity

A: Serenity range includes all the same insulation and features, except the self cleaning technology and the wellness programs – ie. Floor vacuum and pressurized filtration system. The skimmer is located above the filter which is gravity fed, although is still one of the best on the market.

Q: What’s the difference between Gold and Platinum?

i) Gold has 1 pump, less jets and the wellness programs are an optional extra

ii) Platinum has 2 pumps, more jets, 8 wellness programs built in

iii) Titanium (model 970 only) has 3 pumps

Q: What is the guarantee?

A: No quibble guarantee – 10 years on structure (cabinet and frame), 5 years on shell, 3 years on components.

Make sure you get a hot tub with a full guarantee. Warranties imply there is small print involved, which can mean the warranty could be void if using different chemicals or the customer must pay X amount for any repairs, kind of like an excess on car insurance.

Q: Other companies say they are self clean

A: Hydropool are the only manufacturer with a built in floor vacuum system – If a hot tub doesn’t have a track of inlets on the floor or a triangular floor plate it is NOT a self cleaning system

Q: What power supply is needed and who is responsible for providing power from the house?

A: As a general rule a hot tub with 1 pump (gold range) needs 20 amp supply. A hot tub with 2 pumps (Platinum range) needs 32 amp supply. A hot tub with 3 pumps (Titanium) likely needs a 40 amp supply. A 32 amp supply can be stepped down to 20 amps. The customer should consult a qualified electrician.

Power supply to an external isolation switch, then a cable to the hot tub. This cable needs to reach the furthest corner plus an extra 4m. The customer is responsible for hiring a qualified electrician to install the power supply from the to house to hot tub

Q: What are the running costs?

A: Average cost over the course of a year are less than £1 per day including chemicals and power

Q: What temperature should the hot tub be set to

A: 37 degrees Celsius / 100 degrees fahrenheit – Normal body temperature. Hydropool hot tubs can be set anywhere between 15 degrees Celsius and 40 degrees CelSius. Any hot tub that can be set over 40 degrees is not CE approved.

Q: What are the considerations when siting a hot tub?

A: If your hot tub will be placed outside:

i) Don’t place in a low area that may get flooded during a heavy storm.

ii) Don’t put it in or around any sand. If sand gets into the hot tub it can cause serious damage.

iii) Make sure that the surface is firm and level, preferably on a flat, concrete slab.

iv) If you are planning to have a hot tub installed on a patio or deck, have a structural engineer inspect the deck to ensure it can support the weight of the hot tub filled with water and people. An average four person hot tub weighs between 2.5 – 5 tons when full.